Member Help Center

Get Your Bearings On Your Benefits

1. Watch the quick Benefits Overview Demo video for your membership type:

2. Complete the Benefits Scavenger Hunt for your membership type:  Individual/Unlimited Board  |  Unlimited+ Board

3. Take a deeper dive on specific benefits that you're interested in: view our Benefits Overview Video Library.

Now What?

Now you understand what's available to you, but how do you make your membership work for YOU? These webinar playbacks can help you learn how specific benefits can help you make the most of your membership.

Make a Plan

1. Learn about individual development plans and how they can help you focus on your career goals.

2. Fill out the form to download & complete your own role-based IDP: 

 Membership Resources and Account Maintenance 

Creating Your Password

Logging into cues.org

Resetting Your Password

Changing Your Username and Password

Updating Your Information

Accessing and Starting CUES Director Education Center

Event Registration

Harvard ManageMentor Course Catalog

Schedule a 30-Minute Live Session

Gain actionable insight to thrive as a leader with resources like Harvard ManageMentor and CUES Learning Portal. CUES can also help you build your professional network instantly in CUESNet. Make the most of your membership by scheduling a session now.

Schedule a Meeting

You may also reach out to our team in the methods below for assistance with login, password reset, event questions, and inquiries regarding CUES products and services.

Email: Cues@cues.org  |  Call: US 608.271.2664 or 800.252.2664, opt. 2; Canada Tel: 604.347.7097

You are the liaison between your organization and board and with that comes responsibility. We are here to assist with some tools to help you access the appropriate benefits specifically for your board needs.

CUES provides top-class director offerings to help Directors realize their potential and support your credit union. In addition to CUES’ Governance+ (CCUBE) (Unlimited+ Members Only) and other online director education courses, our director events provide ways to help your board run at its optimum. Plus, CUES offers director-specific solutions that will help your board become stronger and more efficient.

To manage your membership and Director’s records, please review the Admin/Trainer Member Help Center.

Get Your Bearings On Your Benefits

1. Watch the quick Benefits Overview Demo video for your membership type.

2. Take a deeper dive on specific benefits that you're interested in: view our Benefits Overview Video Library.

Request a DEC Completion Certificate

CUES knows that completing education is important, and that verification is key. Once a board member has completed a course, we would be happy to send out a Completion Certificate. Just fill out a request form and the certificate will be mailed to you, the Board Liaison. Bragging rights are optional, at your next board meeting!

Join the Board Liaison CUESNet Community

This community is designed for the Board Liaison at a credit union to work, collaborate, network, and learn with colleagues in their same role. This community is exclusive to the non-CEO liaison.

Contact our membership team for eligibility to join!
608.271.2664 opt. 2 | cues@cues.org

Membership Resources and Account Maintenance 

Creating Your Password

Logging into cues.org

Resetting Your Password

Changing Your Username and Password

Updating Your Information

Accessing and Starting CUES Director Education Center

Event Registration

Registering Someone for an Event

Credit Card Payments

Creating a New Account

Adding Members to an Unlimited/Unlimited+ Membership

Updating an Account

Removing an Account

Managing Print Copies of CU Management Magazine
 

Harvard ManageMentor Course Catalog

Schedule a 30-Minute Live Session

Gain actionable insight to thrive as a leader with resources like Harvard ManageMentor and CUES Learning Portal. CUES can also help you build your professional network instantly in CUESNet. Make the most of your membership by scheduling a session now.

Schedule a Meeting

You may also reach out to our team in the methods below for assistance with login, password reset, event questions, and inquiries regarding CUES products and services.

Email: Cues@cues.org  |  Call: US 608.271.2664 or 800.252.2664, opt. 2; Canada Tel: 604.347.7097

You’ve been given the task of implementing the CUES membership benefits and we are here to help you with some tools to get your organization off and running. Here you will find exciting and fun ways to engage, implement, and leverage the benefits available in your group membership!

Let's Get To Know Each Other

Take this quick benefit survey and tell us more about your credit union and how you're looking to utilize your membership.

Learn From Your Peers

Let the Journey Begin!

1. Check out the Membership Admin Checklist

2. Share the email templates below to staff and board:
   • Introducing your membership to staff and board: 
     • CUES Introduction Email
     • After access follow up email
        
   • Reminding your staff and board about your membership benefits
     • 1 month reminder email
     • 3 month reminder email
     • 6 month reminder email (Unlimited)
     • 6 month reminder email (Unlimited+)
     • Benefit Breakdown: CUES Learning Portal
     • Benefit Breakdown: CUESNet
     • Benefit Breakdown: Harvard ManageMentor
     • Benefit Breakdown: Virtual Classrooms
     • Benefit Breakdown: Webinars
     • CUES Learning Portal Assignment
     • Harvard ManagemeMentor Assignment
        
   • Email templates for login help
     • Logging into your CUES account
     • Forgotten/Resetting a CUES password
     • Changing your CUES password and/or username
        
   • Email Templates for CUES event registrations
     • Paid Event Credit Union Policy
     • Paid Event Registrations (corporate card holders)
     • Paid Event Registrations
     • Virtual Classroom & Webinar Registrations (self-registration)
     • Virtual Classroom & Webinar Registration (registering others)
        

Leverage the CUES Learning Portal

CUES Learning Portal, powered by Degreed, is designed to provide CUES members with access to curated content to support skill development of individuals at all levels within the credit union. Engage with others in groups, develop skills on a specific topic using the curated pathways, recommend learning to others or save learning to curate your own development list. Get the most out of the platform by checking out links below to learn more about the many features within CUES Learning Portal.

Please Note: The CUES Learning Portal platform, powered by Degreed, allows you to pull reports with data for your credit union staff content completions for the last 93 days. CUES recommends setting reminders to pull your credit union group reports for your credit union quarterly. This will provide you with access to the data for reviews any time of the year.  You can use these directions to pull and access your downloadable reports.

CUES Learning Portal Tips

Setting up Your CUES Learning Portal Page

4-Week Challenge

New User Checklist

CUES Learning Portal Pathway Overview

CUES Learning Portal Content Catalog

Create and Access Completion Reports

Create and Manage Groups

CUES Learning Portal Pathway Hunt

CUES Learning Portal Pathway Hunt - Answers

CUES Pathway Development Guide

Evaluating Staff Engagement

Edit a Pathway

Utilize Pathway Deep Links

Harvard ManageMentor

Harvard ManageMentor Course Catalog
 

Admin Tools

Creating a New Account

Adding Members to an Unlimited/Unlimited+ Membership

Updating an Account

Removing an Account

Managing Print Copies of CU Management Magazine

Credit Card Payments

Registering Someone for an Event

Accessing Survey Reports

Creating Your Password

Resetting Your Password

Changing Your Username and Password

Logging into cues.org

Schedule a 30-Minute Live Session

Gain actionable insight to thrive as a leader with resources like Harvard ManageMentor and CUES Learning Portal. CUES can also help you build your professional network instantly in CUESNet. Make the most of your membership by scheduling a session now.

Schedule a Meeting

You may also reach out to our team in the methods below for assistance with login, password reset, event questions, and inquiries regarding CUES products and services.

Email: Cues@cues.org  |  Call: US 608.271.2664 or 800.252.2664, opt. 2; Canada Tel: 604.347.7097