AVP-Branch Operations

Are We the Place for You?
Hartford Federal Credit Union ($153M, Hartford, CT) is seeking our next AVP-Branch Operations who will help the credit union continue its commitment to outstanding member service. Headquartered in Hartford, Connecticut, Hartford FCU is a community-chartered credit union serving all of Hartford, Middlesex, and Tolland counties. Hartford FCU has been serving its members' financial needs since 1961. For over 60 years, we have been committed to providing members with diversified, high-quality, and competitively-priced financial products and services. As a credit union, Hartford FCU is in exemplary financial condition and is well-suited for growth today, tomorrow, and beyond. We are proud of our legacy of service and success and have been recognized with a 5-star rating by Bauer Financial for exceptional performance and superior service for 32 consecutive years!

Is This the Career for You?
With 4 branches serving over 17,000 members across a 3-county region, Hartford FCU boasts an expansive field of membership. The AVP-Branch Operations should be a highly collaborative individual who is capable of leading the member-facing function of the credit union. The AVP-Branch Operations should be well-versed in all aspects of retail branch delivery. You will monitor and assess organizational performance, recommending strategies and training that will help employees meet and exceed goals in support of Hartford FCU’s key strategic initiatives.

The AVP-Branch Operations must excel at communication, both written and verbal. This role will present an opportunity to drive a strong sales and service culture within our branches.

Reporting directly to the EVP, the AVP-Branch Operations will serve as a key member of the senior leadership team, helping to set the tone for a branch network dedicated to the highest standards of member service. As a leader, you should be highly visible inside the organization and in our communities. The AVP-Branch Operations will also play a key role in deposit growth, product development, risk management, and member growth and retention.

As the AVP-Branch Operations, you will help develop an outreach strategy for the various markets served by Hartford FCU. You will be an accomplished developer of talent, growing and developing branch personnel and improving workflow efficiency in the retail delivery of the organization.

At Harford FCU, we are committed to the growth and development of our staff. As the AVP-Branch Operations, you will be well-positioned for future career growth and the opportunity to be part of our organizational succession planning.