A welcoming and supportive work environment is not just a nice-to-have, it can make or break an organization.
Executives, Managers, and Board Members—commit to going beyond mere compliance and make implementing a robust and sustainable management strategy at your credit union a priority.
As institutions shift to embrace environmental, social, and governance (ESG) philosophies in their business plans, this research-driven program will help credit unions shore up the social aspect of ESG, fostering employee engagement and empowerment while attracting new talent.
This program goes deep into the subject matter; students leave with an understanding of the perceptual, institutional, and psychological processes that impact the ways people interact with each other under the guidance of Michelle M. Duguid, Associate Professor, Associate Dean of Diversity, Inclusion and Belonging, SC Johnson College of Business, Cornell University.
Over the course of 3.5 MONTHS, 4 COURSES, and 2 LIVE-TAUGHT SESSIONS, we’ll balance academic research regarding employee engagement with practical, specific strategies. We’ll also explore:
- Improving engagement
- Counteracting unconscious bias
- Fairness and belonging at work
- Fostering a welcoming climate
Having a work environment that creates a sense of belonging leads to satisfied employees and a stronger future for your organization. Learn more about each course and session by visiting our “Curriculum” tab.
Questions? Email events@cues.org.
Read Inclusive Climates Rely On Psychological Safety for a look inside the program and to learn about attendee experiences.
We've partnered with Cornell University to bring Ivy League-level digital learning programs (eCornell) to CUs nationwide.
Why Attend?
- This program was developed specifically for the credit union industry in partnership with Cornell University, and is ONLY AVAILABLE THROUGH CUES.
- This is a unique opportunity for credit union professionals to access exceptional executive education from Cornell University, without travel.
- Learn directly from Cornell faculty member Michelle M. Duguid as she teaches the live, online sessions designed to supplement and connect all the courses in this series—highlighting the applications to the credit union system and your role.
- You’ll find all content and activities are customized specifically for the unique challenges and opportunities of credit unions.
- Activities, discussion boards, and live-taught online sessions are designed to make you an active participant in the learning process, allowing you to become a stronger marketing leader at your own pace.
- Expand your network of like-minded professionals as you connect and share your own experiences.
- Students who complete all coursework will earn an executive certificate from CUES and Cornell University, demonstrating their knowledge and ability to apply what they’ve learned to their careers and credit unions.
Program Details
This high-level program is designed to fit easily into your schedule. Highlights include:
- Program Length. There is a 45-minute orientation before the class begins. Date to be determined. The program then runs from March 27 – July 16, 2024.
- Time Commitment. The program consists of four self-paced eCornell courses open for two-week intervals; most students spend 4-6 hours per week for assignments, discussion board participation and a project. Two 90-minute Cornell faculty-led live online sessions are interspersed.
- COVID-Safe Learning Modalities. You will learn together with your class, but each student will receive their own login and participate from their own remote location, via a combination of live online meetings, interactive online discussions, audio recordings, videos, and independent study designed to provide practical experience and reflection.
Be sure to check out our other eCornell program:
We are currently working on course details for our 2024 program. Please check back later for more information.
This program consists of four, two-week eCornell courses, plus two live-taught 90-minute facilitated sessions with esteemed Cornell faculty.
Key Dates and Times
Attendee orientation: TBD
Live Session 1: Week of May 20-24
Live Session 2: Week of July 22-26
TBD
An organization is only as good as its culture—and building that culture is not only a role for HR, it’s every manager’s and employee’s responsibility. As today’s headlines prove, an inclusive work environment is not just a nice-to-have, it can make or break a company. You can help make your organization a more supportive and engaging place to work by understanding the perceptual, institutional, and psychological processes that impact the ways people interact with each other.
Starting with a look at employee engagement, then identifying interventions surrounding unconscious bias and specific diversity and inclusion strategies, this program is appropriate for anyone committed to going beyond mere compliance to build a truly aware and inclusive work culture.
Key Takeaways
- Make critical distinctions between engagement and satisfaction or commitment
- Assess a work group for evidence of suboptimal engagement
- Apply the framework of engagement drivers to diagnose root causes of sub-optimal levels of engagement among employee groups and develop hypotheses about appropriate solutions
- Choose appropriate strategies for improving engagement within your work group and organization Identify ways to take effective actions to improve engagement
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
TBD
There is no such thing as a workplace that lacks diversity. Despite decades of legal and social reform aimed at reducing discrimination in the workplace, inequality continues to be a significant problem in all societies and most workplaces.
In this course, you will identify the perceptual and psychological processes that impact the way that individuals interact with people who are demographically dissimilar from them. You will examine the psychological processes that impact decision-making within organizations and identify how professionals can design better work practices and help to more effectively leverage the potential among employees.
Key Takeaways
- Identify the dimensions of diversity that matter most in organizations and why
- Recognize unconscious bias and how it affects the way that people perceive, evaluate, and react to others
- Identify interventions that will help override errors in judgment and decision making
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
TBD
The management of diversity and inclusion has evolved from a focus on compliance to a strategic-level effort with a demonstrated positive impact on an organization's performance. In the current business climate, companies that strive for both diversity and inclusion are achieving intended business results. They provide the proof that diversity and inclusion are much more than a legal or moral requirement; they're also a competitive advantage.
This course provides an overview of the evolution of the management of diversity and inclusion and presents targeted and high-involvement diversity practices. It examines diversity in the contexts of teams and leaders, and it frames diversity in terms of current business and cultural challenges.
During this course, you will complete a project in which you identify sources of inclusion, align inclusion to improve employee engagement and business results, and determine methods to assess the effectiveness of inclusion initiatives.
Key Takeaways
- Distinguish between diversity and inclusion
- Assess stereotypes and prejudices that may influence behavior in work groups
- Describe methods to reduce prejudice and improve psychological safety in work groups
- Assess the three sources of inclusion in a workplace – organizational, work group, and immediate supervisor
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
TBD
Inclusion is a relational construct. It’s ultimately about how your team functions and performs based on the quality of social connections, openness to learning, agility, and depth of decision making. How can you foster greater inclusion within your workgroup? Throughout these modules, you will be asked to reflect upon your own experiences and apply the lessons in the modules in your own role.
You will examine the concept of climate, specifically inclusive climates, as well as learn about the specific behaviors and skills you need to demonstrate in order to be successful in shaping an inclusive climate.
Key Takeaways
- Define an inclusive climate
- Examine the critical role of leadership in setting an inclusive climate
- Explore the dynamics of inclusive climates
- Assess the inclusiveness of your unit's climate
- Articulate and model standards for inclusion
- Examine strategies for enforcing ethical standards
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
Ivy League Curricula and Top-Ranked Faculty
eCornell is Cornell University’s online learning platform, which provides online professional and executive development to students around the world. eCornell courses are all developed by Cornell University faculty, and often include practical insights from other industry experts. All eCornell course content comes from top-rated programs with proven curricula.
Expert Led, with Structured Flexibility
eCornell courses are online and expert led with structured flexibility. Courses are facilitated by subject-matter experts, who will guide you, challenge you, and help you apply the course concepts to your real-world, on-the-job circumstances. Each course has a defined start and end date, but is designed to accommodate the schedules of busy professionals and allow students to complete their work at the times that work best for them, daytime, evening, or weekends.
Start and End Dates Drive Completion
A critical part of successful self-directed learning is to have a finish line, so eCornell courses have defined start dates and end dates. Most eCornell courses take about six to eight hours to complete, over a two-week period.
Interaction & Collaboration
As an eCornell student, you are never alone in your course. You are part of a cohort of other credit union staff members from across North America. Required discussions play an important part in your course, giving you and your classmates the opportunity to share and exchange your own experiences, best practices, perspectives, and examples. All this shared learning is facilitated by an instructor who brings both subject-matter expertise and real-world experience. Your interaction with peers from different organizations, and backgrounds fosters collaboration, networking, and a lot of practical, shared learning.
Emphasis on Practice and Application
The ability for you to interact with expert instructors, to ask questions and receive answers, and to learn with—and from—other participants keeps the learning interesting, practical, and above all, relevant to your work.
And there’s one more key component: practice opportunities.
Most eCornell courses include a project, which challenges you to apply the course concepts to your own organization. Others include interactive scenarios, simulations, and other engaging practice activities. All courses include tools, techniques, or job aids that you can put to immediate use in your work.
Every certificate program and course is developed with very tangible outcomes in mind. To eCornell, it’s not enough if a course helps you to know something, or even to understand it. Programs are designed to go much further, to equip you to do something—better or for the first time—at your job.
We ask, “after completing this course, what will participants be able to analyze, identify, assess, implement, calculate, or influence that they couldn’t before?” eCornell courses draw on a variety of components to provide this practical learning:
- Discussions
- Projects
- Practice activities
- Short videos
- Interviews with industry experts
- Online tools and downloadable resources
- Case studies and examples
- The guidance of an instructor
The eCornell approach positions you as an active participant in the learning process, allowing you to build the necessary problem-solving skills at your own pace and in your own style to confront the real challenges you face on the job and in life.
We are currently working on our faculty for 2024. Pleae check back for more information.
The Diversity, Equity and Inclusion Certificate Program runs from March 15 - June 20, 2023. During that time, you’ll take four eCornell courses at your own pace; each is open for a two-week interval. Plan on spending 4-6 hours per week for assignments, discussion board participation and a project to complete these courses. They are interspersed with two 90-minute Cornell faculty-led live online sessions.
This unique program has been developed specifically for the credit union industry in partnership with Cornell University, and is only available through CUES.
CUES has partnered with Cornell University to meet the development needs of executives, managers, and high potential leaders at your organization.
Yes. Students who attend all sessions and complete required course will earn an executive certificate from CUES and Cornell University, demonstrating their knowledge and ability to apply what they’ve learned to their careers and credit unions.
There are not college credits associated with this course.
You’ll earn 3.2 CEUs upon completion of the program.
Live sessions will be recorded and available for playback if you miss a session.
The comfort and well-being of our attendees is of utmost importance to us; we will make every effort to make sure you are comfortable at our events!
Please email events@cues.org as soon as you know you’re attending a CUES event. Be sure to include your name, credit union, the CUES event you are registered for, and everything we need to know to accommodate your request.
We’ll be in touch with any questions we have, and let you know how we can help.
A welcoming and supportive work environment is not just a nice-to-have, it can make or break an organization.
Executives, Managers, and Board Members—commit to going beyond mere compliance and make implementing a robust and sustainable management strategy at your credit union a priority.
As institutions shift to embrace environmental, social, and governance (ESG) philosophies in their business plans, this research-driven program will help credit unions shore up the social aspect of ESG, fostering employee engagement and empowerment while attracting new talent.
This program goes deep into the subject matter; students leave with an understanding of the perceptual, institutional, and psychological processes that impact the ways people interact with each other under the guidance of Michelle M. Duguid, Associate Professor, Associate Dean of Diversity, Inclusion and Belonging, SC Johnson College of Business, Cornell University.
Over the course of 3.5 MONTHS, 4 COURSES, and 2 LIVE-TAUGHT SESSIONS, we’ll balance academic research regarding employee engagement with practical, specific strategies. We’ll also explore:
- Improving engagement
- Counteracting unconscious bias
- Fairness and belonging at work
- Fostering a welcoming climate
Having a work environment that creates a sense of belonging leads to satisfied employees and a stronger future for your organization. Learn more about each course and session by visiting our “Curriculum” tab.
Questions? Email events@cues.org.
Read Inclusive Climates Rely On Psychological Safety for a look inside the program and to learn about attendee experiences.
We've partnered with Cornell University to bring Ivy League-level digital learning programs (eCornell) to CUs nationwide.
Why Attend?
- This program was developed specifically for the credit union industry in partnership with Cornell University, and is ONLY AVAILABLE THROUGH CUES.
- This is a unique opportunity for credit union professionals to access exceptional executive education from Cornell University, without travel.
- Learn directly from Cornell faculty member Michelle M. Duguid as she teaches the live, online sessions designed to supplement and connect all the courses in this series—highlighting the applications to the credit union system and your role.
- You’ll find all content and activities are customized specifically for the unique challenges and opportunities of credit unions.
- Activities, discussion boards, and live-taught online sessions are designed to make you an active participant in the learning process, allowing you to become a stronger marketing leader at your own pace.
- Expand your network of like-minded professionals as you connect and share your own experiences.
- Students who complete all coursework will earn an executive certificate from CUES and Cornell University, demonstrating their knowledge and ability to apply what they’ve learned to their careers and credit unions.
Program Details
This high-level program is designed to fit easily into your schedule. Highlights include:
- Program Length. There is a 45-minute orientation before the class begins. Date to be determined. The program then runs from March 27 – July 16, 2024.
- Time Commitment. The program consists of four self-paced eCornell courses open for two-week intervals; most students spend 4-6 hours per week for assignments, discussion board participation and a project. Two 90-minute Cornell faculty-led live online sessions are interspersed.
- COVID-Safe Learning Modalities. You will learn together with your class, but each student will receive their own login and participate from their own remote location, via a combination of live online meetings, interactive online discussions, audio recordings, videos, and independent study designed to provide practical experience and reflection.
Be sure to check out our other eCornell program:
We are currently working on course details for our 2024 program. Please check back later for more information.
This program consists of four, two-week eCornell courses, plus two live-taught 90-minute facilitated sessions with esteemed Cornell faculty.
Key Dates and Times
Attendee orientation: TBD
Live Session 1: Week of May 20-24
Live Session 2: Week of July 22-26
TBD
An organization is only as good as its culture—and building that culture is not only a role for HR, it’s every manager’s and employee’s responsibility. As today’s headlines prove, an inclusive work environment is not just a nice-to-have, it can make or break a company. You can help make your organization a more supportive and engaging place to work by understanding the perceptual, institutional, and psychological processes that impact the ways people interact with each other.
Starting with a look at employee engagement, then identifying interventions surrounding unconscious bias and specific diversity and inclusion strategies, this program is appropriate for anyone committed to going beyond mere compliance to build a truly aware and inclusive work culture.
Key Takeaways
- Make critical distinctions between engagement and satisfaction or commitment
- Assess a work group for evidence of suboptimal engagement
- Apply the framework of engagement drivers to diagnose root causes of sub-optimal levels of engagement among employee groups and develop hypotheses about appropriate solutions
- Choose appropriate strategies for improving engagement within your work group and organization Identify ways to take effective actions to improve engagement
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
TBD
There is no such thing as a workplace that lacks diversity. Despite decades of legal and social reform aimed at reducing discrimination in the workplace, inequality continues to be a significant problem in all societies and most workplaces.
In this course, you will identify the perceptual and psychological processes that impact the way that individuals interact with people who are demographically dissimilar from them. You will examine the psychological processes that impact decision-making within organizations and identify how professionals can design better work practices and help to more effectively leverage the potential among employees.
Key Takeaways
- Identify the dimensions of diversity that matter most in organizations and why
- Recognize unconscious bias and how it affects the way that people perceive, evaluate, and react to others
- Identify interventions that will help override errors in judgment and decision making
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
TBD
The management of diversity and inclusion has evolved from a focus on compliance to a strategic-level effort with a demonstrated positive impact on an organization's performance. In the current business climate, companies that strive for both diversity and inclusion are achieving intended business results. They provide the proof that diversity and inclusion are much more than a legal or moral requirement; they're also a competitive advantage.
This course provides an overview of the evolution of the management of diversity and inclusion and presents targeted and high-involvement diversity practices. It examines diversity in the contexts of teams and leaders, and it frames diversity in terms of current business and cultural challenges.
During this course, you will complete a project in which you identify sources of inclusion, align inclusion to improve employee engagement and business results, and determine methods to assess the effectiveness of inclusion initiatives.
Key Takeaways
- Distinguish between diversity and inclusion
- Assess stereotypes and prejudices that may influence behavior in work groups
- Describe methods to reduce prejudice and improve psychological safety in work groups
- Assess the three sources of inclusion in a workplace – organizational, work group, and immediate supervisor
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
TBD
Inclusion is a relational construct. It’s ultimately about how your team functions and performs based on the quality of social connections, openness to learning, agility, and depth of decision making. How can you foster greater inclusion within your workgroup? Throughout these modules, you will be asked to reflect upon your own experiences and apply the lessons in the modules in your own role.
You will examine the concept of climate, specifically inclusive climates, as well as learn about the specific behaviors and skills you need to demonstrate in order to be successful in shaping an inclusive climate.
Key Takeaways
- Define an inclusive climate
- Examine the critical role of leadership in setting an inclusive climate
- Explore the dynamics of inclusive climates
- Assess the inclusiveness of your unit's climate
- Articulate and model standards for inclusion
- Examine strategies for enforcing ethical standards
**During the 2 weeks of this self-directed course please plan on spending 4-6 hours per week for assignments, discussion board participation and a project.
Ivy League Curricula and Top-Ranked Faculty
eCornell is Cornell University’s online learning platform, which provides online professional and executive development to students around the world. eCornell courses are all developed by Cornell University faculty, and often include practical insights from other industry experts. All eCornell course content comes from top-rated programs with proven curricula.
Expert Led, with Structured Flexibility
eCornell courses are online and expert led with structured flexibility. Courses are facilitated by subject-matter experts, who will guide you, challenge you, and help you apply the course concepts to your real-world, on-the-job circumstances. Each course has a defined start and end date, but is designed to accommodate the schedules of busy professionals and allow students to complete their work at the times that work best for them, daytime, evening, or weekends.
Start and End Dates Drive Completion
A critical part of successful self-directed learning is to have a finish line, so eCornell courses have defined start dates and end dates. Most eCornell courses take about six to eight hours to complete, over a two-week period.
Interaction & Collaboration
As an eCornell student, you are never alone in your course. You are part of a cohort of other credit union staff members from across North America. Required discussions play an important part in your course, giving you and your classmates the opportunity to share and exchange your own experiences, best practices, perspectives, and examples. All this shared learning is facilitated by an instructor who brings both subject-matter expertise and real-world experience. Your interaction with peers from different organizations, and backgrounds fosters collaboration, networking, and a lot of practical, shared learning.
Emphasis on Practice and Application
The ability for you to interact with expert instructors, to ask questions and receive answers, and to learn with—and from—other participants keeps the learning interesting, practical, and above all, relevant to your work.
And there’s one more key component: practice opportunities.
Most eCornell courses include a project, which challenges you to apply the course concepts to your own organization. Others include interactive scenarios, simulations, and other engaging practice activities. All courses include tools, techniques, or job aids that you can put to immediate use in your work.
Every certificate program and course is developed with very tangible outcomes in mind. To eCornell, it’s not enough if a course helps you to know something, or even to understand it. Programs are designed to go much further, to equip you to do something—better or for the first time—at your job.
We ask, “after completing this course, what will participants be able to analyze, identify, assess, implement, calculate, or influence that they couldn’t before?” eCornell courses draw on a variety of components to provide this practical learning:
- Discussions
- Projects
- Practice activities
- Short videos
- Interviews with industry experts
- Online tools and downloadable resources
- Case studies and examples
- The guidance of an instructor
The eCornell approach positions you as an active participant in the learning process, allowing you to build the necessary problem-solving skills at your own pace and in your own style to confront the real challenges you face on the job and in life.
We are currently working on our faculty for 2024. Pleae check back for more information.
The Diversity, Equity and Inclusion Certificate Program runs from March 15 - June 20, 2023. During that time, you’ll take four eCornell courses at your own pace; each is open for a two-week interval. Plan on spending 4-6 hours per week for assignments, discussion board participation and a project to complete these courses. They are interspersed with two 90-minute Cornell faculty-led live online sessions.
This unique program has been developed specifically for the credit union industry in partnership with Cornell University, and is only available through CUES.
CUES has partnered with Cornell University to meet the development needs of executives, managers, and high potential leaders at your organization.
Yes. Students who attend all sessions and complete required course will earn an executive certificate from CUES and Cornell University, demonstrating their knowledge and ability to apply what they’ve learned to their careers and credit unions.
There are not college credits associated with this course.
You’ll earn 3.2 CEUs upon completion of the program.
Live sessions will be recorded and available for playback if you miss a session.
The comfort and well-being of our attendees is of utmost importance to us; we will make every effort to make sure you are comfortable at our events!
Please email events@cues.org as soon as you know you’re attending a CUES event. Be sure to include your name, credit union, the CUES event you are registered for, and everything we need to know to accommodate your request.
We’ll be in touch with any questions we have, and let you know how we can help.