Content Guru Inc.

Game-changing Member Experience Starts with storm® Cloud Contact Center

The unique cloud contact center storm®, created by Content Guru, helps credit unions level up voice and digital member experiences (MX)–all to match credit unions’ renown for exceptional in-person service.
 
storm®: an integrated app suite of customer experience and engagement apps with industry-leading functionality, performance, reliability, and flexibility.

Easily customized for financial institutions of all sizes, storm® is the world’s only end-to-end Cloud Contact Center-as-a-service (CCaaS) solution offering proven 99.999% reliability. This means storm® cloud contact services operate 99.999% of the time. This is vastly different to just a 99.999% Service Level Agreement (SLA) that simply means credit unions won’t pay for the inevitable outage for services that run on third-party infrastructure.

Build your Optimal Cloud Contact Center Solution

Since no two credit unions have identical MX needs, the flexible storm® cloud app suite allows each credit union to craft its optimal solution. All core and add-on apps are purpose-built to work together. Thus, integrating the best contact center with the right combination of core and add-on apps is easy. 

Expanding your storm® CCaaS is effortless, too. Add new MX functions or inbound channels by simply activating a new module license key and then your credit union is ready to go.

Content Guru, storm’s creator, also offers fast deployment for any complexity–regardless of whether your credit union currently relies on legacy assets, on-premise call center hardware, type of phone, best-of-breed SaaS apps, proprietary databases, or any mix of these technologies. 

Improve IT and Contact Center Operational Efficiency

Within a single pane of glass in one centralized, browser-based application, storm® radically modernizes contact center operations. First, contact center teams have access to all credit union systems and databases in one convenient place. Thus, agents can quickly solve member inquiries without flipping between databases. 

Second, storm® cuts unproductivity associated with siloed communications channels or individual SaaS applications. Instead, IT manages only a single application, and agents engage in only one app to efficiently handle all member omnichannel communications like:

• Phone calls
• Email
• Texts 
• Facebook
• Instagram
• Microsoft Teams
• Video
• Web 
• Webchats
   

Third, since agents handle all interactions in a single app, managers benefit, too. Reporting is always up-to-date in real-time. They also can quickly adapt workflows to demand changes in a no-code environment. This way, member experience and satisfaction always stay high during demand spikes. 

Grow your Credit Union Membership with storm® by Content Guru

No matter the new channel or function your credit union or the market demands, storm® has all the functionality and apps to meet your distinctive needs - all while improving contact center operations and member satisfaction.